Frequently Asked Questions

No. A referral is not required. 

No. It is your responsibility to obtain copies of these prior to your consultation. If you don't have a copy of your recent pathology results, you need to ask your GP for a copy of these to bring along to your consultation, or you can email them to us prior. 

We offer both in clinic (face to face) as well as Telehealth Video consultations. These are at the same price.

Yes. Cheryl has many male patients. Whilst Cheryl specialises in women's health, she is happy to see male patients.

No. Cheryl does not take on new cases regarding infants or children under 18 years of age. Her speciality and expertise is more suited to adults.

Yes. We offer support therapies for patients who currently have cancer or who are looking for therapies post cancer treatment.

1. Complete Your Patient History Form

Your story matters. Please fill out our comprehensive patient history form so we can get a clear picture of your health background, lifestyle, and goals. This allows your practitioner to prepare thoughtfully and make the most of your time together.

2. Share Your Previous Test Results

If you’ve had any pathology, functional, or diagnostic tests done recently—or in the past—please email them to us before your appointment. You may need to contact your GP as we are unable to request test results on your behalf.

These insights help us connect the dots and avoid unnecessary duplication, ensuring your care is both efficient and informed.

3. Why It Matters

By preparing ahead, you’re helping us deliver care that’s proactive, personalised, and aligned with your needs. It’s not just paperwork—it’s the foundation for a meaningful consultation.

Whilst not every patient will be prescribed supplements at their intial consultation, you should allow for an additional amount on top of your consultation fee. Whilst each person is different its hard to give an exact figure. As guide, this could range from $80 to $250. **The amount will vary depending on your presenting condition.

Your Practitioner will discuss their recommendations on what they would like you to purchase during your consultation and any additional costs for supplements and or testing.

We understand that sometimes, not everyone is in a position financially to purchase some, or all of the supplements suggested. You should discuss this with your Practitioner during your consultation.

There are no health fund rebates for our consultations.

As of April 2019, the Federal Government removed the ability of most health funds to offer rebates on Naturopathic Consultations. No. 

We Do Not have HICAP facilities at our clinic.

We will provide you with a Tax Invoice on the day of your consultation which contains our provider number.

Due to a change in Government Policy as of 1 April 2019, most natural therapies will be excluded from private health insurance rebates. For more information, please contact your health insurance provider.

No. We don't accept any of these digital payment methods. We accept, Cash, most Credit Cards and EFTPOS.

Unfortunately, we do not offer concession, pensioner or student discounts on our practitioner services or supplements. 

As part of a consultation, your Practitioner can order general pathology tests, depending on your presenting symptoms.

All pathology tests ordered through the clinic are Non Medicare (fee for service) and the patient will need to pay for the tests themselves.

No. Your Practitioner is best placed to decide if tests need to be undertaken. They need to assess and investigate presenting symptoms before deciding what if any appropriate testing may be required. Given the wide range of potential tests available, not to mention the cost of testing, there are many factors which need to be considered before tests are suggested for further investigation.

As such, Functional and Pathology testing is only available to patients as part of a Practitioner consultation.

If you are not currently a patient of the clinic, an initial consultation is a necessary prerequisite before any tests are ordered. At this consultation, we also request patients bring along with them any previous pathology or functional test results that they may have had in the past 12 months.

No. The purchase of supplements is at an additional cost. Your Practitioner will discuss any supplementation recommendations at your consultation. 

Please note:  All of the information about the program and how it works for those who are considering undertaking the program themselves is contained on our Optimal Fat Loss website and in the Optimal Fat Loss Manual and Recipe Guide.

We recommend you purchase our Manual and Recipe Guide with the program.

Our reception staff are unable to provide advice with answering questions about the program and how it works. Please follow the links to our weight loss program and check out our FAQ's on our Optimal Fat Loss website.

For the best results, we recommend our in-clinic Practitioner guided program.

If you would like undertake the Practitioner supervised in clinic program, please call the clinic to book an in clinic consultation or use the Book Now icon below.