Website Terms & Conditions
Last updated: 02/01/2026
These Terms & Conditions explain how our website works, how our services operate, and what you can expect when you book with us or purchase from our store. By using our website, you agree to these terms.
1. About Us
Urban Sense Wellness Clinic provides naturopathy and women’s health services, along with physical products and digital e‑books.
We only provide services to adults aged 18 and over.
2. Using Our Website
Please use our website responsibly.
You agree not to:
Copy or reproduce our content
Use the site for unlawful purposes
Interfere with the website’s security or functionality
All content is protected by copyright.
3. Health Information Disclaimer
Our website content is general in nature and for educational purposes only.
It is not medical advice and should not replace personalised care from a qualified health professional.
You understand that:
We do not diagnose, treat, or cure medical conditions through website content
You use the information at your own discretion
4. Appointments & Cancellations
Appointments are booked through our practice management system.
You agree to:
Provide accurate information
Attend your scheduled appointment
Give at least 48 hours’ notice if you need to cancel
Late cancellations or missed appointments may incur a fee.
5. Online Store Purchases
5.1 Physical Products
Prices are in AUD
Shipping times vary
You must provide accurate delivery details
5.2 Digital Products (e‑Books)
Delivered via email or download link
Must be saved promptly
For personal use only
Not to be shared, resold, or redistributed
5.3 Compatibility
You are responsible for ensuring your device can open digital files (e.g., PDFs).
6. Refund Policy
6.1 Physical Products
You must notify us within 7 days of receiving your item if there is an issue.
If a refund or replacement is appropriate under Australian Consumer Law:
You must return the item at your own cost
The item must be unused and in its original packaging
Refunds are processed once the item is received and assessed
We do not offer change‑of‑mind refunds.
6.2 Digital Products
Digital products cannot be refunded unless required by law.
6.3 Services
Consultations cannot be refunded once delivered.
Cancellation fees may apply.
7. Intellectual Property
All content, branding, and digital products belong to Urban Sense Wellness Clinic.
You may not copy, share, upload, modify, or resell our materials.
8. Third‑Party Services
We use trusted third‑party platforms such as:
Squarespace
Payment processors
Practice management software
Analytics tools
We are not responsible for outages, errors, or issues caused by these services.
9. Limitation of Liability
To the extent permitted by law, we are not responsible for:
Loss from using our website
Decisions made based on website content
Third‑party service interruptions
Inaccurate or incomplete information
Device or software issues
10. Cookies
By using our website, you agree to our use of cookies for basic functionality and analytics.
11. Complaints
We handle complaints respectfully and in line with the Health Complaints Act 2016 (Vic).
11.1 Complaints to Us
You can contact us by email or in writing. We will:
Acknowledge your complaint
Ask for more information if needed
Work with you to resolve the issue
11.2 Complaints to the HCC
You may also contact the Health Complaints Commissioner.
You won’t be disadvantaged for making a complaint.
12. Age Restriction
Our services are for adults.
If you are under 18, our services are not intended for you, and you should not use this website or attempt to book an appointment.
We do not knowingly provide services to individuals under 18.
13. Changes to These Terms
We may update these terms occasionally.
Using the website after changes means you accept the updated terms.
14. Contact
Urban Sense Wellness Clinic
Email: reception@urbansense.com.au
Corporate One, 84 Hotham Street, Preston VIC 3072