Privacy Policy

Last updated: 02/01/2026

At Urban Sense Wellness Clinic, we respect your privacy and want you to feel comfortable with how your information is collected and used. This policy explains, in clear language, what we collect, why we collect it, and how we protect it. We follow the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant Victorian health privacy laws.

1. The Information We Collect

We only collect information that helps us provide our services.

1.1 Contact Details

• Name

• Email address

• Phone number

• Billing and shipping address

1.2 Health Information

When you book an appointment, you may share:

• Medical history

• Health concerns

• Consultation notes

• Any information needed for naturopathic care

We do not treat or collect information from anyone under 18.

1.3 Purchases

When you buy physical products or digital e‑books through our Squarespace store:

• Contact details

• Order details

• Payment confirmation (processed securely — we never see or store your card details)

1.4 Website & Analytics

We may collect:

• IP address

• Device information

• Browsing behaviour

• Cookie data

• Basic analytics

2. How We Use Your Information

We use your information to:

• Provide naturopathic and women’s health services

• Process orders and deliver products

• Send appointment reminders and follow‑up emails

• Improve our website and services

• Meet legal and regulatory requirements

Some emails (like reminders or order confirmations) are automated.

3. Cookies & Tracking

Cookies help our website run smoothly and allow us to understand how people use it. You can disable cookies in your browser, but some features may not work properly.

4. How We Protect Your Information

We take your privacy seriously. Our security measures include:

• Secure practice management software

• SSL encryption

• Restricted staff access

• Confidentiality agreements

• Secure digital storage

• Regular security reviews

Because we handle sensitive health information, we apply extra care and protection.

5. When We Share Your Information

We only share your information when necessary, such as with:

• Our practice management system

• Payment processors

• Delivery providers

• IT and website support

• Regulators when legally required

We never sell your information.

6. Overseas Storage

Some of our service providers may store data overseas. We take reasonable steps to ensure they meet privacy standards consistent with Australian law.

7. Your Rights

You can ask us to:

• Access your information

• Correct inaccurate details

• Delete information where appropriate

• Withdraw consent for certain uses

We may need to verify your identity before making changes.

8. Children’s Privacy

Our services are for adults.
If you are under 18, our services are not intended for you, and you should not use this website or attempt to book an appointment.
We do not knowingly collect information from individuals under 18, and if such information is discovered, it will be deleted.

9. Complaints

We aim to handle all concerns respectfully and in line with the Health Complaints Act 2016 (Vic).

9.1 Complaints to Us

You can email or write to us. We will:

• Acknowledge your complaint

• Ask for more information if needed

• Work with you to resolve the issue

• Keep a record as required by law

9.2 Complaints to the Health Complaints Commissioner

You can also contact the Health Complaints Commissioner (HCC) if you prefer.
You won’t be disadvantaged for making a complaint.

10. Third‑Party Links

Our website may link to other sites. We’re not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

12. Contact Us

Urban Sense Wellness Clinic
Email: reception@urbansense.com.au
Corporate One, 84 Hotham Street, Preston VIC 3072